Skilled Human Oversight

Investing in safety with trained moderators.

Trust and Safety Solutions

With more than 60% of adult video game players regularly playing with others online, the video game industry takes seriously its goal of fostering positive, safe interactions for players. The industry uses a multidisciplinary approach to protect players online. Advanced moderation technologies can work hand-in-hand with teams of trained individuals who help moderate content and conduct in gaming environments. The industry invests in trained individuals to review and analyze flagged content and conduct and to determine appropriate next steps. Video game companies customize their approach to human moderation and advanced technologies depending on what is most appropriate for their games, services and player community.

Following incidents of disruptive behavior or inappropriate conduct, the company determines the appropriate response and next steps. Responses to disruptive behavior may include written warnings, restrictions on the use of online communications or other features, temporary suspension from a game or platform or a permanent ban from a game or platform. When appropriate, the video game industry will report the matter to law enforcement.

Many companies also train and collaborate with gamers themselves to help oversee individual game communities and promote a supportive culture.

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