The video game industry strives to foster communities that are welcoming and inclusive. The industry creates guidelines for these communities through codes of conduct and community standards that set clear expectations for online behavior so players understand how to engage with other players. The industry believes it is important to be transparent with these guidelines, and codes of conduct are available online for all players to review. These codes educate players about the rules for positive online behavior (such as showing respect for other players) and about prohibitions against disruptive behavior.
The video game industry knows that consistent enforcement of codes of conduct is important to maintain trusting, welcoming communities. Although the majority of players follow these guidelines, there are exceptions. When those happen, video game companies enforce their rules through policies and trained teams that help determine appropriate next steps.